Your privacy and personal information is extremely important to Fabrica Curiosa, and the way it is viewed, used and stored can be quite confusing, so this page is designed as a simple breakdown of everything you need to know!

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If you are making a purchase

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The only time Fabrica Curiosa will receive your direct credentials is if you make a purchase through this website. When you make a purchase, we will record specific personal information about you - your name, home address, and email address. This is the only information we will receive and keep.

We need this information to send your order to your address and also to contact you by email when your order has been confirmed.

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This information will be emailed to us through our e-commerce website and also through PayPal once your order is confirmed. You will also receive an order confirmation email from us and PayPal.

We NEVER receive your card details or payment information, only PayPal has them.

These emails are permanently deleted every 3 months. This is to ensure that if there are any postal issues, they can still be investigated and PayPal's refund / claim limit.

All postage receipts containing your home address are also shredded every three months.

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E-mails

You will receive an automated email once your order has been placed from Fabrica Curiosa, via our Wix E-Commerce hosting site

We will only personally send you an email to let you know once your order has been posted - it is sent via fabrica_curiosa@hotmail.com to the email address you submit yourself when ordering.

In some cases, you may need to be contacted regarding your order, again via fabrica_curiosa@hotmail.com. This is the best way to contact us if you have a question, problem, or just want to leave a comment.

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Online payment

The payment methods we use are Twint, Revolut and PayPal (to process credit cards and accept payments through PayPal). PayPal / Twint and Revolut will have access to your personal and payment information, but we never will. When paying by credit / debit card, Fabrica Curiosa has no access to your card details and never will.

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security

All information stored and used for Fabrica Curiosa is accessible via laptop and iPhone. These items are the exclusive property of the owner of Fabrica Curiosa - Magali Dié. Each device is password protected from start-up and only Magali knows the said passwords. No one else has access to these devices.

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Requests regarding your data?

Sometimes you might want to tell us about your data. We maintain a varied system of options in which you can request information on the why / what / when regarding your data, and also whether you wish to have it erased, rectified or updated.

The best way to tell us about your information is to email us through fabrica_curiosa@hotmail.com with your name and previous order number and your PayPal, Twint or Revolut order ID. This way, we can verify your identity before discussing your personal information with you.

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Questions?

If you have any questions regarding this privacy policy or your personal data, please send an email to fabrica_curiosa@hotmail.com.

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Updates to this policy

We may update this privacy policy from time to time, particularly as technology evolves. You can always check this page for the latest version.

This policy was last updated on October 27, 2020. All policy factors have been implemented and correctly monitored as of this date.